AI-Native Customer Feedback Analysis
Our investment in Flyle.
October 6, 2026
- Founders: Yuichi Takarabe (CEO), Akira Aiba (COO), Toshiaki Arai (CTO)
- Sector: AI Customer Intelligence
- Location: Tokyo, Japan
Large B2C enterprises in Japan collect enormous volumes of customer feedback across call logs, surveys, emails, and social media — yet the vast majority of this data goes unanalyzed. Manual classification is slow, error-prone, and limited in scale, leaving critical customer insights buried and business decisions disconnected from the voice of the customer.
Flyle is an AI-native platform purpose-built to collect, classify, and visualize massive volumes of unstructured customer data at enterprise scale. Its flexible workflow engine allows companies to customize AI processing pipelines to their specific needs — from VOC analysis and contact center quality improvement to risk detection and marketing insights — all delivered through intuitive dashboards that any department can use without specialized expertise.
Flyle’s leadership team combines sharp insight into technology trends, the execution capability to translate that insight into product, and the clear vision to guide the business forward. This combination of strengths has driven steady, consistent growth. With this strong management foundation, we’re confident Flyle will grow into an essential customer intelligence platform for Japanese enterprises.
Welcome to Salesforce Ventures, Flyle!
